What Is JollyRomance? Who Runs It and How It Charges

What JollyRomance is

JollyRomance describes itself as an online platform for "building social connections with interesting individuals", and its home page presents it as a European dating site [1]. Registering and searching are free. Talking to other members is not [2].

Who runs it

The site's footer and its terms name Cortessia Limited, with an address at Leon House, Gibraltar [1][2]. A company with the same name at the same building has its own website, which describes a technology business and does not mention JollyRomance [6]. Gibraltar's company register charges for searches, so we could not view the company's registration details [7].

The terms are governed by the law of England and Wales. They require disputes to go to binding individual arbitration and include a waiver of class actions [2].

How it charges

JollyRomance uses credits, which you buy with real money, in most cases in US dollars. Some features cost credits each time you use them, such as sending a letter. Chat is charged per minute. Virtual gifts, stickers, photos and videos also cost credits [2][3]. "Chat Gems" can only be spent in chat, at one gem per minute [3].

Prices are not on a public price list. The terms say they are shown on your profile page or on the page of each paid feature [2]. There is no subscription, so nothing renews: you buy credit packages when you want them [3].

What its terms say about profiles and messages

• The terms say the platform "is designed for entertainment" [2].
• The site says it does not check the information in members' profiles, and it does not promise that a member is using their own profile personally [2]. Its acceptable use policy says it uses AI tools and trained human moderators to enforce its rules [4].
• The site may send the same opening messages ("Icebreakers") to members it matches at random [2].
• It does not promise that you will find a relationship. The terms say some members may be seeking "attention, or even online recognition and popularity" rather than a relationship [2].
• Members cannot share contact details in their profiles. You can request another member's contact details only "subject to certain conditions" and with their consent [2].
• "Top Users" may use paid features free of charge [2].
• Chat can be translated automatically, and the terms warn that translations may contain errors [2].

Refunds and closing your account

Most purchases, including credits already on your balance, are not refundable. The exceptions include a 14-day withdrawal right in the EU and EEA, and unspent credits worth more than USD 20 when you ask for your account to be closed [3]. To close your account, the terms say to email support@jollyromance.help. Accounts may also be closed after three months without activity [2].

Apps and regulators

We found no JollyRomance app on the App Store or Google Play. Searches of the US Federal Trade Commission, the UK Advertising Standards Authority, UK government sites and US court records found no action naming JollyRomance or Cortessia Limited. The site's own 2025 transparency report says it received no requests from government bodies to remove content or accounts that year [5].