What Is TheLuckyDate? Who Runs It and How It Charges

What TheLuckyDate is

TheLuckyDate calls itself an "online dating site" [1]. Creating a profile is free. Correspondence, chat, virtual gifts and sending photos or videos are paid for with credits [2].

Who runs it

The terms we were shown say the site "is operated by Junja Holdings Limited", a company organised under the laws of Cyprus, at Oneworld Parkview House in Nicosia, and that payments may be processed by Menestios Limited [2]. The site's own page code lists a different company by region: Menestios Limited in Gibraltar by default and 5th Digital Corp in Las Vegas for the US [2]. So the company named in the terms may depend on where you are.

The Cyprus company register lists Junja Holdings Limited as company HE411113, status active [5]. The terms are governed by the law of Cyprus and require arbitration, with a class action waiver and a 30-day window to opt out of arbitration by email [2].

How it charges

You buy credits with real money, and the currency can vary by location [3]. The help centre linked from the site sets out how many credits each action costs [4]:

The money price of credit packages is not published; it is shown after you sign up. The terms list reading messages from other members as free [2], while the help centre charges 1,000 credits to open each inbox message after the first from the same member [4].

An optional automatic top-up charges your saved card when your balance falls below a set level. The policy says it needs your consent and "is not the same as subscription" [3].

What its terms say about profiles and messages

• The site "may create some technical member profiles on the Website for testing the Service" ("Staff Profiles"), and says they "will be identifiable as such" [2].
• Statements on the service are "for informational and entertainment purposes only" [2].
• It does not "guarantee" or "promise any specific results" [2].
• Members must not share personal details with each other [2].
• The terms say it uses human moderation for content shared on the platform [2].

Refunds and closing your account

Fees are generally not refundable [3]. EU residents who cancel within 14 days of registering get unspent credits back, and California residents can cancel within three business days of registering [3]. Other refunds, such as for a purchase made by mistake, are at the site's discretion and must be requested within 120 days of payment; bonus credits are never refunded [3]. You can switch off automatic top-up in your settings. The help centre says to delete your account through App settings, then Account deactivation [4]. Accounts inactive for three months may be closed [2].

Apps and regulators

We found no TheLuckyDate app on the App Store or Google Play from any of these companies. Searches of the US Federal Trade Commission, the UK Advertising Standards Authority and general searches for court or regulator action found nothing naming TheLuckyDate, Junja Holdings, Menestios or 5th Digital Corp.